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George Harter's avatar

When talking with users, it’s not a normal conversation. Your goal is to uncover what bothers the user, not what features they can think of.

You need to be somewhere between a psychiatrist helping a patient, and a detective running an interrogation.

And the interviewee needs to feel good about the entire experience.

Walking that fine line is the skill/talent that makes a good product manager-and builds better products.

Peppe Silletti's avatar

I love all the actionable advice here, but I think about how many companies would be shocked to read "But this doesn’t help engineers understand what to build or why." ENGINEERS DOING WHAT?

Good stuff, really! I hope it doesn't hit a wall.

olivia from soft intelligence's avatar

i think there are lots of new scopes emerged for pm in the ai era. for example, collaborate with research eng on context engineering. it has been grey area. those undefined scopes continued