What we've learned about providing support that doesn't suck (and does scale)!
so true! bringing your engineers closer to the customers and the problems they have gives them a whole new perspective on the product. engineers should also provide tools to enable support teams to quickly diagnose and resolve issues
so true! bringing your engineers closer to the customers and the problems they have gives them a whole new perspective on the product. engineers should also provide tools to enable support teams to quickly diagnose and resolve issues